NO RETURNS AFTER OCTOBER 15

How do I return an item?
Please call Grimm Brothers at 1-866-634-9939 for a return authorization number (RMA). You may return most items within 3 days of delivery. No returns on orders placed after October 15th. A 25% restocking fee will be applied to all returns. Unauthorized returns will not be credited.

Non-returnable items include books, videos, opened contact lenses, CDs, DVDs, makeup, special orders, and sale items.

Products must be in the original packaging and must be placed inside a protective cardboard box, just as they were shipped to you. Do not write on the packing of the product. Any packages sent to us wrapped in paper or plastic and not in an outer protective cardboard box are refused. Please do not send items back to us in this manner. Refunds will be issued for the amount of the product only. Shipping is NOT refundable. Any return received with missing items or without original packaging will not be credited.

Stock Contact Lens Returns
We guarantee your satisfaction! You may return any unopened stock contacts within 3 days of delivery. A 25% restocking/administrative fee will be applied to all returns.

Please note: All Custom Lenses sales are final. These lenses are made to order for each customer and as such we will not accept them for exchange or refund. However, if the return is due to our error, or a manufacturing error, we will replace the item via UPS Ground and issue a return shipping RMA ticket at no charge.

Products must be in the original packaging and must be placed inside a protective cardboard box, just as they were shipped to you. Do not write on the packing of the product. Any packages sent to us wrapped in paper or plastic and not in an outer protective cardboard box are refused at the dock. Please do not send items back to us in this manner. Refunds will be issued for the amount of the product only. Shipping is NOT refundable. Please include the following information in the box with the products you are returning:

Please include the following information in the box with the products you are returning:

• Proof of purchase - Copy of the original packing slip and/or receipt
• If you want an exchange, please tell us the specific size or product.
• Please include any other information you want but please be brief and specific.

If you are exchanging a product, you will be responsible for extra shipping charges.

Please return product to:
PO Box 2562, Natchitoches, LA 71457

If you would like to make a return, please contact us. Please be sure to include your Order Confimation Number so we can quickly reference your purchase.

I returned an item. When will I receive my credit?
Please allow 4 weeks for domestic (U.S.) returns to be processed. If you do not receive credit for your return within the time frame shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that Grimm Brothers has received the package, please notify us. Be sure to include your Order Confirmation Number in your message.

Grimm Brothers is not responsible for lost returns.